Hiver Coupon Codes October 2026 – 34 Verified Offers

Decent platform, some hiccups

We chose Hiver for our customer service needs, specifically for the Help Desk and SLA Management. The core functionality is good and it integrates nicely with Gmail, which was a big plus for us. However, the initial onboarding documentation for the SLA rules was a bit confusing and took some back-and-forth with support to fully understand. Also, one of our custom reports for agent performance took longer than expected to generate consistently. Overall, it's a solid tool and helps our team, but there's room for improvement in user guidance and report reliability.

Good for customer service

I ordered the Omnichannel Support Platform for our small business after trying their 14-day free trial. The setup was fairly smooth, though the initial integration with our existing Google Workspace took a bit longer than I expected. Delivery, meaning access to the platform, was immediate after purchase. Customer support was responsive when I had a question about setting up the Live Chat feature, they replied within a few hours. The quality of the platform is solid; it handles our customer inquiries well across email and chat. It's definitely helped streamline our communication.

Good for shared inbox, setup was tricky

We signed up for the Shared Inbox for Gmail feature last month to manage our support@ email. The setup process wasn't totally straightforward, took a bit of fiddling with permissions and understanding how it integrates with existing Gmail labels. Once we got it configured, the collision detection and internal comments worked really well for our small team. It made a noticeable difference in preventing duplicate replies. Customer support was responsive when I had a question about user roles, got back to me within a few hours. The cost for our team size felt reasonable for what we're getting out of it, especially after going with the annual plan for the discount. Overall, it's definitely improved how we handle customer emails.

Shared Inbox works well

We signed up for the Shared Inbox for Gmail. It's been great for our support@ email. Setup was quick. No issues so far, team uses it daily. Makes managing customer emails much easier.

Great value on annual plan

I was looking for a good deal on a customer service platform and Hiver's annual billing really stood out. Saved me a good chunk of change compared to paying monthly for the Omnichannel Support Platform. It felt like a solid investment for our budget. Definitely worth it for the savings alone.

Easy to set up

Got the Shared Inbox for Gmail for my small team and it's been super helpful. Setup was way easier than I thought it would be. We're all on the same page now, which is nice. Overall, good experience.

Absolutely love Hiver!

Hiver is just incredible! The Live Chat feature has transformed how we handle customer inquiries, and the Email Tags make organization a breeze. My team loves it, and so do our customers. We're getting so much more done. I will definitely be renewing my subscription next year and telling everyone I know about this amazing tool!

Hiver is a game changer!

I just started using Hiver's Shared Inbox and the Customer Service Analytics, and it's fantastic! My team is so much more organized now. The Collision Detection feature alone saved us from so many duplicate replies. I'm telling everyone at work about this. We will absolutely be upgrading and using more features. It makes managing our support inbox so simple!